FAQ: How to Order?
Q: I am interested in your products, how can I start to order?
A: Thanks for your interest and you are very welcome.
To kick off the process, please kindly take one minute to send us an email or simply fill the inquiry form on website, a dedicated sales representative will be assigned to you to follow up shortly.
Q: Can you export to international market?
A: Yes, our products export to the United States, United Kingdom, Germany, Italy, Japan, South Korea, and countries in South East Asia, Middle East and many others.
Q: How do you handle shipping?
A: We have strong partnership with Fedex/UPS/DHL and forwarder agents, and we can help coordinate the shipment by Sea or by Air.
Q: What is the payment terms?
A: For bulk orders, we usually suggest 30% prepayment in advance by wire transfer, and collect remaining balance before shipment.
For orders with transaction amount less than $2000 USD, we usually suggest one-time full payment to save transaction fees and your time.
Q: What is the trading terms?
A: Usually we do EXW which accurately reflects the product value itself.
And we are also happy to arrange CIF so that customers can focus on the works from the destination market.
Q: Can you provide samples?
A: Yes, we offer samples so customers can evaluate to confirm the products to order.
Samples are free for you, and normally customers need to provide DHL/FedEx/UPS account number for freight collect.
Q: How long is the lead time?
A: Usually within 7 days for normal orders, and it could take up to 30 days for giant orders case by case.
Q: Are you trader or factory?
A: We are factory, so you are in the good hands of solid production capacity and professional services.
Q: Do you have quality certificates?
A: Yes, we are professional manufacturer and certified by CE IVDD, RoHS, ISO 9001:2015 standards and solid qualifications etc.
Q: Can you customize products for us?
A: Yes, you are welcome to share from packaging design and mold drawings so that we could arrange customized production for you.
Q: My question is not listed here, what to do?
A: No worries, please send us email and we will get back to you soon.